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Customer Service

Shipping Information for gear items
We offer free Ground shipping on all orders over $75, and charge a flat handling rate of $5.99 on all orders under $75. Piccolinobaby only ships to locations within the 48 contiguous states. We do not ship to APO, FPO or PO Box addresses and unfortunately we currently do not ship to Hawaii, Alaska, Canada or Puerto Rico.
Freight shipments for furniture items
We charge a flat $199 shipping for all orders under $2000
Orders over $2000 ship free
Furniture orders within our local area will enjoy free local delivery and setup
Please see if your zip code qualifies 
08701, 08755, 08724, 08723, 07731, 08753, 08720, 08742, 08757, 08730, 08736, 08754, 08756, 08527, 08738, 07727, 08739, 08750, 08735, 07719, 08732, 08741, 08722, 07762, 07710, 08751, 08740, 08721, 08759, 08733, 07728, 07715, 07753, 07754, 07717, 08752, 07720, 07756, 08734, 08510, 07712, 07722, 07740, 07764, 07757, 07755, 07750, 07723, 07703, 07739, 07711, 07702, 07724, 07712

For those customers planning on forwarding their orders internationally please remember that PiccolinoBaby does not ship internationally and therefore cannot be held responsible or accountable for items once they are shipped overseas after they reach their forwarding destination in the US

  • All of our gear orders are shipped via FedEx Ground.

  • Orders are usually shipped by next business day.

  • FedEx ground service can take an additional 5 business days to arrive at locations on the west coast.

  • Orders containing more than one item may ship in multiple packages and may ship on different days.

  • Once your order is shipped you will receive an email with your tracking information.

  • Items that are orderable should be in stock at the time of your purchase. However if they are not available once your order has been processed you will be contacted by a customer service representative.

  • Sales tax rate 3.5% to NJ. All other states No Sales Tax.

 

Return Policy

We want you to be fully satisfied with your order. We offer a 30 day money back return policy for our items. Items must be new in box with tags still attached.

Please contact us if you'd like to return and will give you an RMA# to include with your return.

 

Price Match Policy

 We are committed to offering you the best possible prices. If you find an item that we offer, in the same color and size, in stock at a designated national competitor, we will gladly try to meet that competitor's price.

Please note although we will try match the price on the product we may not be able to match the service included for example free shipping or an extended warranty

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